This privacy notice is to inform you of how we collect and process information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process2 means collect, store, transfer, use or otherwise act on information. It tells you about your privacy right abd how the law protects you.

We are committed to protecting the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the data protection Act 2019 (Act) accordingly incorporating the EU General Data protection regulation (GDPR).

The requires us to tell you about your right and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyright.org

Except as set below, we do not share, or sell, or disclose to a third party, any information collected through our website.


1. Data we process

We may collect, use store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

Your contact information includes information such as billing and address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

Your financial data includes information such as your bank account details.

Transaction data includes details about payments or communications to and form you and information about products and services you have purchased from us.

Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug in types and versions, operating system an platform and any other devices you use to access this website.

Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data my be derived form your personal data but is not considered personal information in law because it does not reveal your identity.

For example, we may aggregate profile data to access interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice notice.  


2. Special personal information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We do not collect any special personal information about you.

3. If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

The law requires us to determine under which of the six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevent then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

4. Information we process as of a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and condiotns, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal informaiton.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provides you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us end or is terminated by either party under the terms and contract.

5. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information. If you have given us explicit permission to do so we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assume your consent no longer exists.

You may withdraw your consent at any time by instructing us on the contact us website page and asking for it to be removed. However if you do so, you may not be able to use our website or our services further.

6. Information processed for legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after given careful consideration to:

  • Whether the same objective could be achieved through other means
  • Whether processing (or not processing) might cause you harm
  • Whether you would expect us to process your data, and whether you would, in round, consider it reasonable to do so

We may process your data on this basis for the purpose of:

  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication form you to which we believe you would expect a response
  • protecting and asserting the legal right of any party
  • insuring against or obtaining professional advice that is required to manage business risk

7. Information we process because we have a legal obligation

Sometomes, we must process your information in order to comply with a statutory  obligation. We may be required to give information to legal authorities if they so request or if they have the search warrant or court order. This may include your personal information.

Specific uses of information

8. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  • posting a message our forum
  • tagging an image
  • clicking o an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared. We do store it, and reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We have no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may to agree to your request to delete personal information that you have posted. You can make a request by contacting us through the contact us webpage.

9. Regarding content on our webpage

If you complain about any content on our website, we shall investigate your complaint.

If we feel it is justified or if the law requires us to so, we shall remove it while investigate.

Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

10. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our online store or otherwise. Our employees and contractors have no access to it.

11. Job application and employment

If you send us information with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for the purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

12. Communicating with us

when you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as name and email address so as to be able to track our communications with you to provide a high quality service.

13. complaining

When we recieve a complaint, werecord all the information you have given to us. We us that information to resolve your complaint.

If your comlaint reasonably requires us to contact a third party, we may decide to give some of the information contained in your complaint. We do this as infrequently as possible, but it is at our sole discretion as to whether we do give information and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

14. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website
15. Cookies

Cookies are used to allow information gathered on one web page to be stored until it is needed for use on another allowing our website to provide a personalised experience and the provides statistics about use of the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

We use cookies in the following ways:

  • track how you use our website
  • record whether you have seen specific messages we display on our website
  • to keep you signed in to our website
  • to record your answers to surveys and questionnaires on our site while you complete them
  • to record the conversation thread during live chat with our customer care team

16. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the tyoe of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and we preform providing content to you. If combined with other information we know about you from previous visits, the data possibly could be use to identify you personally, even if you are not signed in to our website.

17. Our use of re-marketing

Re-marketing involves placing cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on the other websites.

Disclosure and sharing of your information

20. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

21. Credit refernce

To assist in combating fraud, we share information with credit reference agencies, so far as it relats to customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

22. Data may be processed outside the European union

Our websites are hosted in the E.U but we may outsource services in countries outside the European union from time to time in other aspects of business.

Accordingly data obtained within the UK or any other country could be processed outside  European union.

23. Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing into your account on our website.To obtaina copy of any information that is not provided on our website you should contact us to make that request. After receiving the request, we will inform you when we expect to provide you with the information, and whether we require any fee for proving it to you.

It is important that the personal data we keep on you is accurate and current. Please keep us informed if your personal data changes.

24. Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide you.


25. Verication of your information

When we receive any request to access, edit or delete personal identiable infoprmation we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

26. Encryption of data sent between us

We use secure sockets layer (SSL) certificates to verify our identity to your browser and to encrypt any data given to us.

Whenever information is transferred between us, you can check that it is done so by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

27. How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatifisfied about how we process your personal information, you have a right to lodge a complaint with the information commissioners’s office (ICO).

We would however appreciate the opportunity to talk to you about your concern before you approach the ICO.

28. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only as long as required by us:

  • to provide you with the service you have requested
  • to comply with other law, including for the period demanded by our tax authorities
  • to support a claim or defence in court


29. Compliance with the law

Our privacy policy has been complied so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

30. Review of this privacy policy

We may update this privacy notice whenever necessary. The terms that apply to you are those posted here on our website on the day you use our website.

If you have any question regarding our privacy policy, please contact us using the contact us web page on our website.