We are proving refunds on all products that are full price. Any products purchased with a promotional code are refunded via store credit on a E gift card.

This does not include exclusive discount codes provided by our customer service team.

We hope that you are happy with your purchase from POCCO MOTIF, however we understand sometimes things just aren’t quite right or that you might change your mind. We are able to offer a refund for any unwanted items that are returned to us in a new, unworn and saleable condition with the original packaging and all POCCO MOTIF garment tags and labels attached.

All returns must be made within 14 working days of you receiving your order, if your order is returned back to us past the return policy of 14 days you will be refunded via store credit for the online store.

Returns should be wrapped securely in appropriate packaging to ensure the goods arrive back with us in their original condition. We reserve the refuse a refund/exchange for damages caused by insufficient packaging.

Returns are at the cost of the customer. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for the returns that fail to arrive back with us and where no proof of postage/tracking is available.

Please complete the contact us form found on the websites contact us page with your contact details and order number to receive a returns address for the ordered goods.

We aim to process all refunds within 14 days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days, however this can vary between banks and can take longer if you are an international customer.

Unfortunately, we are unable to offer exchanges at this time. However, you can return your item for a full refund, and then place a new order for your preferred replacement item.